Botswana Medical Aid Society (Bomaid) held a series of stakeholder engagements in Gaborone, Palapye, Francistown and Maun respectively. The purpose of these workshops is for Bomaid to create an interactive platform with its members and service providers across the country. These stakeholder engagements ran from May until June 2018.
The engagements allow for dialogue amongst Bomaid stakeholders and for the Society to re-affirm the value proposition of the fund, allowing the executive management to unpack the 2018 key priorities and the direction which the fund is going; new developments regarding products and service, regulatory issues and challenges faced and solutions taken in response to such challenges.
Already in its fourth year, the seminars have proven to be a pivotal part in customer engagement and interaction for members as they provide an additional contact point. They are held at the beginning of the year in order to make members and medical practitioners aware of the year’s plans. Bomaid members and service providers alike have come to appreciate these face to face engagement as they create a more personal feel, especially for those that are not often able to interact with their medical aid due to distance.
In her address, the Bomaid Chief Operations Officer-Acting, Mrs Rudo Nthobatsang indicated that the need to interact with stakeholders is imperative to facilitate for the correct dissemination of relevant information about issues pertaining to communication, membership, subscriptions, rules and service provision. Moreover, these networks provide a platform for our stakeholders to offer input to Bomaid’s research and development processes aimed at improving its relevance to the members and overall service quality.
Bomaid’s Chief Executive Officer, Mr Moraki Mokgosana in his address touched on the main 2018 Society’s key priorities, which included but were not limited to; the development and enforcement of customer standards, procurement of the Fund Administration System, projects update which include the revamp and conversion of the Francistown Office to a branch.
He informed the stakeholders that through its efforts for improved processes, Bomaid is tightening controls in its administration and has improved its risk management and will not lose sight in providing better care and wellness for its members. This bears testimony to the fund living up to its proposition ‘Your Companion for Healthier Happier lives’. It asserts that no matter the cost or distance, Bomaid is willing and ready to provide the best for its members.
Bomaid continues to be Botswana’s leading open medical aid scheme with about 38,600 principal members, about 85,000 total lives and a market share of about 50% in the open medical aid scheme market.