On Wednesday the 26th of April 2017, Botswana Medical Aid Society (Bomaid) held its annual stakeholders engagement at Cresta Lodge Gaborone. The purpose of these seminars is for Bomaid to create interactive platforms with its members and service providers across the country. This years stakeholder engagements are to run until May 2017, and will be held in Gaborone, Palapye, Francistown and Maun respectively.
These engagements are meant to update members and service providers on the Fund, re-affirming the value proposition of Bomaid, unpacking the direction which it is going, the new developments regarding products and services. They allow for a dialogue between members, service providers and the Fund and they are informative and educative in so far as medical aid products, the scheme rules and regulations in which the fund functions. Bomaid endeavours to host these sessions on an annual basis. Already in their third year, the exercises have proven to be a pivotal part in customer engagement and interaction for members as they provide an additional contact point. These sessions are held at the beginning of the year in order to make members and medical
practitioners aware of the year’s plans. Bomaid members and service providers alike have come to appreciate these face to face engagements as they create a more personal feel, especially for those that are not often able to interact with their medical aid due to distance.
In her address at the Gaborone Bomaid Membership Seminar, the Bomaid Chief Operations Officer, Dr Lorato Mangadi indicated that the need to interact with stakeholders is imperative to facilitate the correct dissemination of relevant information about issues pertaining to membership, subscriptions, rules and service provision. Moreover, these networks provide a platform for Bomaid stakeholders to offer input for research and development processes aimed at improving Bomaid’s relevance
to the members and overall service quality.
These engagements also provide an opportunity for members and providers to give input to service and benefit developments that get considered at annual reviews.